I ordered the wrong radiator, can I make a return?
You can contact the dealer where you purchased the radiator or, alternatively, our after-sales department
The radiators I ordered have still not arrived and the dealer has closed. What can I do?
You can contact our after-sales department, which will provide you with all relevant guidance
The electric heater is on but it does not heat. What can I do?
Check what the temperature or time zone setting is set at. The electric heater may not heat because the set up is too low or night mode has been set instead of day mode.
Why does it take so long for the electric heater to heat up?
Because the liquid with which it is filled (Diathermic) has a higher density than water and therefore it needs more time to heat up, but at the same time it will also take much longer to cool down.